Service Calls

CARS

In July 1, 1992, the Central Answering and Response Service unit (CARS) was established to receive, document, and direct all maintenance and departmental service requests through formal work orders to appropriate shops.

Three to five operators are available to receive all incoming work requests via the above channels of communication. Work requests may be initiated by the general campus customer, internal physical plant personnel, or other sources.

Upon receiving a work request, CARS staff determine whether the requested service is a chargeable PR funded activity, which would require a Customer Number (also known as 'B' number); or if it falls under the general building maintenance responsibilities and will be a non-chargeable GPR funded service.

Once all necessary information is gathered from the customer, the work request is entered in our work order management system and is electronically assigned to all the necessary shops for prioritization and action.

To-date, over 400,000 work requests have been received and processed through this unit, providing an ideal one-stop-shopping to our customers.

Content Update
 11/19/08